Refund Policy

Wholesale orders are final sale

COLABOX does not accept standard returns or refunds for wholesale orders. This includes buyer remorse, unsold inventory, seasonal demand changes, canceled resale plans, customer returns from your own buyers, opened units, or products that were used for demos unless a specific exception is approved in writing.

Exceptions we can review

• Incorrect item shipped by COLABOX.
• Missing items reported within 48 hours of delivery.
• Transit damage reported within 48 hours of delivery with clear photos.
• Verified hardware defects covered by the COLABOX hardware warranty.

RMA required before return shipment

Do not send products back without written return authorization. Items returned without an approved RMA may be refused, delayed, or returned to sender.

Inspection and outcome

After an approved RMA is received and inspected, COLABOX may provide a replacement, repair, account credit, or refund when applicable. The available outcome depends on the issue, warranty coverage, product condition, inventory, and the written quote or account terms.

Return shipping cost

Return shipping responsibility is confirmed during the RMA review. Shipping charges are generally not refundable unless the issue is caused by an approved COLABOX shipment error.

How to report a problem

Email colabox@colaboxus.com or message WhatsApp +1 (412) 906-3598 with your company name, order details, photos, quantity affected, and a clear description of the issue.