WholesaleWholesale delivery information
This Shipping Policy applies to approved wholesale orders. Retail shipping timelines on the COLABOX consumer website may differ from wholesale order handling, especially for mixed SKU, higher-volume, or distributor shipments.
Last updated: August 2, 2026
Wholesale orders are prepared after quote acceptance, payment or approved payment terms, and inventory confirmation. Many orders can be prepared quickly from US inventory, but larger or mixed orders may require additional coordination.
In normal cases, dealers can receive stock in about 7 days after order confirmation. Delivery estimates are not guarantees and may be affected by carrier schedules, destination, inventory, weather, holidays, customs, or other events outside our control.
Shipping cost, carrier method, split shipment needs, insurance options, and delivery requirements are confirmed in the wholesale quote or invoice before fulfillment.
Tracking information is shared when available after shipment. Tracking may take time to become active after the carrier receives the package.
Buyers are responsible for providing a complete and accurate ship-to address. Delivery issues caused by incorrect or incomplete information may require additional fees or a new shipment quote.
Report visible shipping damage, missing items, or incorrect shipments within 48 hours of delivery. Include order details, photos of the outer packaging, photos of the product and accessories, and a short description so COLABOX can review the issue.